Reconnection of Water Service

Availability of Service: Monday - Friday (8:00 AM to 5:00 PM) No Noon Break
Who may avail of the service: 1.) All Concessionaires from our service area.
2.) All Concessionaires with service connection under BLWD.
What are the requirements: 1.) Original Official Receipt / Collectors Receipt and Full Payment of Water Bill
2.) Reconnection Fee of Php 100.00
Duration: 18 minutes
Step Applicant / Client Service Provider / Activities Duration of Activity Person in Charge Fee / Requirements Forms
1 Request for reconnection at the Public Assistance and Complaints Desk (PACD) verify for outstanding balances. 5 minutes Utilities / Customer Service Assistant C or D None None
2 Pay outstanding balance and reconnection fee Accept payment and issue Official Receipt (OR) 5 minutes Utilities / Customer Service Assistant C or D Php 100.00 + outstanding balance (if any) None
3 Present Official Receipt (OR) to Public Assistance and Compaints Desk (PACD) a.) Prepare Maintenance Orde for reconnection
b.) Stamp date of reconnection
5 minutes Water/Sewerage Maintenance Man C None None
4 Wait for the schedule date for reconnection Schedule reconnection 3 minutes Water/Sewerage Maintenance Man C None None