Front Line Services

Type of Frontline Service Fees Forms Duration of Activity Person In Charge
I. New Connection Php 2,000.00 + materials Application Form 2 hours and 26 minutes Utilities/Customer Service Assistant C or D
II. Reconnection Php 100.00 18 minutes Utilities/Customer Service Assistant C or D
III. Disconnection of Meter None Disconnection Order 20 minutes Maintenance Man
IV. Payment of Water Bill
a.) Accept payment and issue Official Receipt (OR) (Verify the name of the Concessionaire in the computer to look at the exact amount to be paid) Amount in the Water Bill or Partial Payment None 5 minutes Utilities/Customer Service Assistant C or D
b.) Non-water bill (bil of materials etc.) Amount in the Application Form None 5 minutes Utilities/Customer Service Assistant C or D
V. Request of Service Line/Main Line
1.) Leaks
a. Service Line/ Main Line Variable Maintenance Order 2 days and 45 minutes Maintenance Man
b. Meter Leak (Above the Ground) Variable Maintenance Order 65 minutes Maintenance Man
c. Meter Leak (Below the Ground) Variable Maintenance Order 4 hours and 35 minutes Maintenance Man
2. Low Pressure Variable Maintenance Order 2 days and 5 minutes Production Staff
3. High Consumption Variable Maintenance Order 50 minutes Production Staff